MOVE · Pane 08

Adoption & Rollout

Are people changing how they work — sustainably?

Insight

  • Adoption by department, role, and workload; champions; friction themes
  • Enablement completion versus behaviour change

Action

  • Use wave-based rollout, clinics, and a champion network; stop spraying seats
  • Pair training with measured use; remove barriers in the workflow

Owner

Adoption / Change / BCM

Illustrative signals

  • Weekly active by cohort
  • Habit signal (≥3 active days/week)
  • Clinic attendance to sustained use
  • Champion coverage

Standards bridges

  • ADKAR / MSP Business Change Manager
  • Microsoft Copilot Success Kit
  • AI Adoption Score

Pane 08 sits in the MOVE arc.

Use this page as the canonical definition for Insight and Action. Signals are illustrative.